I Am Not a Robot: AI and Leadership Hiring - Part III

Watertight oversight: The role of Boards

In March 2025, an employee of software company Intuit claimed that its use of an automated video interview platform unfairly blocked her promotion. She blamed AI-driven biases related to her disability and race. The American Civil Liberties Union (ACLU) filed charges on her behalf against Intuit and HireVue, the tech firm she said used AI in a discriminatory way. Both denied the accusation. Intuit stated that it provides reasonable accommodations to all applicants. HireVue denied that Intuit even used AI in this instance.1

Law firm Fisher Phillips say this emphasizes the need for organizations using AI hiring tools to conduct regular accessibility audits, review vendor agreements, train HR teams about possible AI biases and legal requirements, and allow for human review during an interview process. They should offer clear and simple pathways for applicants needing accommodations, monitoring and adjusting AI usage to address potential biases.

Given the stakes surrounding senior hires in particular, should boards be involved in guiding AI use in talent management strategy? Let’s recall the board’s core activities of Control (protecting shareholder wealth), and Service, helping the firm create value, aligning shareholder and societal interests.²

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The Board and the Horizon

Why should boards be on top of AI integration in senior talent acquisition? How will AI evolve in executive hiring, and how can we responsibly harness it in a future where it may be hard to tell robots and humans apart?

From artificial- to board intelligence

The answer is clear. Even if boards should not directly interfere in executive operations, recruitment automation and talent intelligence platforms do belong on their agenda. “From a governance perspective, boards should be asking the CEO: what’s being done in the business, and does that pose a risk? And strategically, how can we streamline processes and get better hires? Not meddling, but making sure that the CEO is across that,” says Jamal Khan, Managing Partner of Amrop Carmichael Fisher in Australia. Despite a counter-shift under the current US administration, DE&I is being upheld in many markets. “Firms need to look at recruitment biases, and the risks attached.”

“Beyond recruitment, there's privacy, data protection, cybersecurity. We're seeing a massive uptick from chairs, nomination, governance and HR committees around reviewing the board’s skills matrix. A lot of demand for people with AI, cybersecurity, and digital transformation experience.”

Deep generalism

Even if a NED should never be a technocrat, boards need to be hotwired into AI specialists such as the CIAO (or equivalent). These senior executives must AI quality and integrity across the organizational spectrum - including the way it identifies and hires its leaders.

Amrop has been researching 'digitization on boards' for nearly a decade.3 Board understanding of AI in executive hiring remains conversational rather than literate, even if they understand the elements. Job Voorhoeve, leader of Amrop's Global Digital Practice, is concerned around board use of AI in executive search and the risks this incurs. An executive search partner has a duty to educate boards and itself use technology legally, ethically and responsibly.

Safeguarding the ship

As the Intuit/HireVue case demonstrates, any sense of sub-optimal deployment or misuse of AI exposes a hiring organization to legal or reputational fallout. A good board is on top of the key milestones in AI integration, including its purpose in the organization, even it is operationally directed by functional areas and heads. Mismanagement in the ranks may ignite a crisis that the board doesn’t fully understand because of obscurity surrounding how AI evolved in the firm. A swift and credible response will be difficult. “Risk frameworks are not 100% reliable because of the uncertainty in business. You need to install models to navigate a crisis,” says Oana Ciornei. She asks board candidates whether they have a trusted and diverse entourage to support them in areas where they lack knowledge - such as AI.

"We're seeing a massive uptick from chairs, nomination, governance and HR committees around reviewing the board’s skills matrix. A lot of demand for people with AI, cybersecurity, and digital transformation experience."

Values and ethics must always guide technology

A board must ensure that a firm’s key activities are ethical, ESG compliant (beyond a certain size) and filtered through its purpose and values. “Integrity and ethics are the number one priority for boards,” says Oana Ciornei. Boards should push executive upskilling and reskilling, “because otherwise you will end up installing algorithms, unable to determine why a certain decision is not ethical. For example, customer service fails to recognize or rejects someone. You should be able to explain why. This is a big challenge. If you are not inserting transparency and care into your AI deployment, everything will collapse.”

The Amrop Global Board is no exception. Job Voorhoeve: “Amrop’s global values, such as ‘Ethics’, ‘Caring’ and ‘Inclusion’ must lead the way in our use of AI. This is the basis of trustworthy professionalism." Oana Ciornei confirms: “Screening everything through the values makes the decision framework easy.” She compares this to Plato’s ‘second navigation’ - moving from mechanics to meaning. “Values will guide you through the models, the AI agents and technical aspects. You’ll know whether something is right or not.”

No firm is an island. AI is a social responsibility

Large, publicly listed, or financially regulated companies - especially in the EU - must follow ESG rules. But even smaller firms and startups are feeling external pressure. It’s not just about compliance, but credibility. And boards are at the forefront.

“Consider an executive’s decisions,” says Costa Tzavaras, Amrop’s Global Programs Director. “Improve the bottom line by X percent. Replace X percent of our workforce with AI. But should we? And what does that say about the company? If we can eliminate 50% of our workforce, do we have to think about other ways of compensating people?” Driving cost-cutting and growth raises the need for a parallel conversation, he maintains. “The endgame is unclear.”

Jamal Khan is upbeat. Factory automation has not led to mass unemployment. And the service industry will simply shift focus. “I ask managing partners of accounting firms: what will your graduate juniors do?” The automation of their transactional processing tasks will speed their journey to supervisor roles. But leaders must clearly understand how and when to use rising automation and engage people, says Amrop Board Member Mikael Norr. He has difficulty envisaging “totally autonomous companies without any people working in them.”

Am I a robot?

What is the future of C-suite recruitment with AI? Costa Tzavaras sees two scenarios. “In one scenario, society continues to put organic human authenticity front and center, even if a candidate uses AI in preparatory phases, as now. The other sees the advent of the AI avatar. It knows my brain and my preferences, my thinking and answers, and we accept that.” This begs the question: “What does it mean to be authentic?” Avatars would need coherent data to replicate a human. “If a person is extremely consistent during their entire life you will be able to re-create them with an AI. This is the beauty of humans,” says Oana Ciornei. “It's another form of knowledge transfer."

Could we imagine an organization entirely populated by AIs, with empty boardrooms? Mikael Norr thinks not. "Companies where everyone, including the CEO, the chairman of the board and the whole management team, is an AI robot? The human touch is super important.”

In this series, we’ve stressed the importance of the live interview in global executive recruitment. Whilst Amrop Partners agree that the human remains its ultimate guardian, the machine could potentially play a bigger role. “There could be one robot avatar on the candidate side and two on the agent side, with people to support," muses Job Voorhoeve. "Would we put those three together to discuss with each other, and watch the exchange? The key issue will then be around eliminating hallucination and assuring high quality modeling and simulation cases.”

Stepping out from behind the screen will nonetheless remain invaluable in executive hiring, says Costa Tzavaras. “It removes the risk around AI: now we're going to speak human to human, brain to brain.” For Jamal Khan, AI is a long way from replacing executive search professionals. He admits that recruitment markets dealing in purely operational or technical skills are “rife for disruption, and you could automate pretty much the whole process.” But senior hiring is different. “You’re still going to need the relationship, judgment about cultural fit, the meet and the greet, areas to probe.” He hopes AI can eliminate the more pedestrian aspects of his job, with even live interviewing limited to the final candidates. “It’s just expediting the process. It should make things quicker, with more data and insights.”

Oana Ciornei reminds us that scrutiny cuts both ways. Not only should CEOs be assessed, they must also be allowed to gain a live sense of a hiring organization - its people and environment. Job Voorhoeve returns to their online visibility. The best executives, already elusive, will become reclusive. “The really talented people will make sure you cannot touch them. Your own data will need to be much better protected. So contact will be increasingly based on reputation. That will be the most important thing.”

From smart to wise, reasonable to responsible

“Many people want the silver bullet and hope AI will be that, but it's not so easy,” says Mikael Norr. “And meanwhile, we need to carry on with what we do together, help each other, and be inclusive and caring. And that is probably even more important today.”

On a final note, let’s recall Amrop’s core premise: ethical, ecological and societal challenges call for leaders who are not just accomplished and smart, but wise. AI should not only create and capture economic value, but create more sustainable and legitimate organizations. Wise leadership acknowledges its qualities, whilst emphasizing human gifts. Not attempting to compete with computers, but developing people's creativity, discernment, fairness and social collaboration. Safeguarding a holistic vision of the future.

SOURCES

1 6 Key Takeaways From Claims Filed Against Hiring Technology Company. (March 27, 2025). Fisher Phillips.

2 Caluwe, L., et al. (2024). Board roles required for IT governance to become an integral component of corporate governance. International Journal of Accounting Information Systems 54 (2024) 100694

3 Digitization on Boards 7th Edition. Amrop Global Digital Practice.

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I am Not a Robot III

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